Return policy

  1. Return and Exchange of Goods. 1.1. The return of goods takes place in accordance with Order No. 217 of June 29, 2001, of the Minister of Economy of the Republic of Lithuania "On the Approval of the Rules for the Return and Exchange of Items". 1.2. The Buyer must send the returned goods by registered mail. The tracking number of the registered shipment must be provided to the Seller no later than 24 hours after dispatch. 1.3. The return shipping costs for non-defective (quality) or exchanged goods shall be covered by the Buyer. 1.4. In order to return item(s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer by informing the Seller via email, attaching photos or video of the item and/or parcel describing the issue encountered. 1.5. The returned item must be in its original, neat packaging, undamaged, unused, with the same complete set as received by the Buyer, and without loss of commercial appearance (intact labels, unpeeled protective films, etc.). When returning an item, a paper (printed) proof of purchase (copy of the order or payment confirmation) must be provided. 1.6. When returning a non-defective (quality) item, only the amount paid for the item itself is refunded to the Buyer. Shipping costs are non-refundable. 1.7. In the event that an incorrect item was received and returned, the Seller undertakes to exchange it for the correct item. If the required item is out of stock, a full refund (for the item and the actual shipping costs incurred) will be issued to the Buyer. 1.8. When returning a defective item, the Seller undertakes to replace the defective item with an equivalent item or refund the money to the Buyer. 1.9. In order to return defective item(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer by informing the Seller via email, attaching photos or video of the defective item and/or parcel describing the issue encountered. 1.10. The returned defective item must be in its original, neat packaging, undamaged, unused, with the same complete set as received by the Buyer, and without loss of commercial appearance (intact labels, unpeeled protective films, etc.). When returning the item, a paper (printed) proof of purchase must be provided. 1.11. The Seller reserves the right to decline returned goods if the Buyer fails to comply with the return procedures specified in clauses 1.4–1.5 and 1.9–1.10 of these Rules. 1.12. If the Buyer paid for the item with a gift voucher, the voucher and any additional amount paid (if applicable) will be refunded. 1.13. If the Buyer returns an item purchased with a discount, the actual amount paid for the item (taking into account the applied discount) will be refunded.

  2. Final Provisions. 2.1. These Goods Return Rules are drawn up in accordance with the laws and legal acts of the Republic of Lithuania. 2.2. These rules are governed by the law of the Republic of Lithuania. All disputes arising from the implementation of these rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.